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Please ensure you read this Privacy Policy before using this site or submitting any data to us.
Our Privacy Policy may be modified at any time, and your continued use of the website constitutes your acceptance of any such modifications; therefore, please check this section regularly for any updates to this Privacy Policy.
THE DATA THAT ITW SPRAYTEC COLLECTS FROM YOU
You can visit the ITW SPRAYTEC website to read product and company information without telling us who you are or disclosing any personal data. However, there are instances where ITW SPRAYTEC requests personal data (i.e., name, address, company name, job title, email address, telephone number, fax number, information about how you use our products, financial information, feedback, etc.) to provide you with a service, such as e-business activity or correspondence, or to respond to an inquiry.
The ways in which ITW SPRAYTEC actively and passively collects data during website visits are described below. This data is collected and stored, in a manner appropriate to the nature of the data, by ITW SPRAYTEC , its affiliated companies, and its third-party service providers (i.e., suppliers, distributors, etc.) and is used to fulfill your requests, as described in detail below.
Active data collection
Like many other websites, we collect data from our visitors, both by asking specific questions on this website and by giving you the opportunity to communicate directly with us via our online forms and email. Some of the data you submit may be personal. When you place an order, you may be asked to provide financial information.
ITW SPRAYTEC has no control over the privacy policies applied by any other party to whom you may disclose information. If you require information about another party’s privacy policy, you should contact that party directly, which we encourage you to do.
If you register on this website to access certain site features, we may ask you, during the registration process, for your first and last name, job title, email address, phone number, company name, and postal address. This information is generally requested to complete the registration process. We may also ask you for optional information, such as details about your experience with ITW SPRAYTEC products. Registered users who provide this data may gain access to additional information about ITW SPRAYTEC products and other features that ITW SPRAYTEC may offer at any time.
Passive data collection
When you browse a website, certain information may be passively collected (that is, collected without you actively providing any information) through various techniques, such as browsing data collection. Like most website operators, we track IP addresses, assign web beacons, and use both session and persistent cookies. We use cookies to identify you when you visit our website, to save your password so you don’t have to re-enter it each time you visit a password-protected area, and to provide content tailored to your interests. You should be aware that we may use these cookies for other purposes, either now or in the future. Our system automatically collects information about the areas you visit on this website and it collects operational information about the technology you use, such as the website that referred you to us and your browser, the type of your computer, operating systems and internet service providers.
We passively collect information to generate statistics and measure website activity to understand which areas of this website are most popular, which may need improvement, and which technologies our visitors use. This information allows us to update and improve this website and enhance the value of our customers’ visits. We also use this data for security purposes, to detect and block security breaches, and to provide a safe online environment.
HOW ITW SPRAYTEC USES YOUR INFORMATION
ITW SPRAYTEC uses your personal data to improve the operation of this website, to allow you to use all of its features and to provide you with the services you request (i.e. fulfill orders, contact customers to inform them of their order status, send promotional information, improve our website and its operation, for statistical purposes etc.).
ITW SPRAYTEC may send you information about its products and services and contact you about new features and products that may be of interest to you. ITW SPRAYTEC may therefore use your contact information for marketing or other purposes. We only use your personal data for marketing purposes if we have a legal basis for doing so (such as consent, contracts, legitimate interest, etc.).
Therefore, ITW SPRAYTEC will disclose the data that must be disclosed according to the law or according to a government authority.
Legitimate interests
When we have a legitimate business reason to use your data, this is called a “legitimate interest.” We will tell you what this is if you are willing to rely on it as the reason for using your data. Even then, this must not unfairly conflict with your interests. These interests are:
WHO DO WE SHARE YOUR PERSONAL DATA WITH ?
We only share personal data with others when we have a legitimate reason to do so. When we share data with others, we implement contractual agreements and security mechanisms to protect the data and to comply with our GDPR , privacy, and security standards.
ITW SPRAYTEC may collaborate with other companies to provide specific services, such as using a third-party company to ship orders, a credit card processing company to bill users, and other aspects related to your visit to this website. Consequently, when you access our services on this website, we may share this data with third parties:
RIGHTS OF NATURAL PERSONS AND HOW TO EXERCISE THEM
Individuals have certain rights regarding their personal data, and data protection officers are responsible for exercising these rights. When we decide how personal data is processed and the purpose of this processing, we act as a data protection officer and include further information about the rights individuals have and how they can exercise these rights.
Right of access:
You have the right to access the personal data we hold about you in our capacity as Data Protection Officer. You can exercise this right by sending an email to customer.service@rocol.com. We will endeavor to respond promptly to all requests for information and, in any event, within the time limits imposed by law (within one month).
Right to rectification:
To update the personal data you have provided to us, you can email us at customer.service@rocol.com. Where possible, once we are informed that any personal data we process is no longer accurate, we will make corrections (where appropriate) based on your updated information.
Right to erasure:
You have the right to request the erasure of your personal data when, for example, the personal data is no longer necessary for the purposes for which it was collected, when you withdraw your consent to its processing, when there is no overriding legitimate interest for us to continue processing your personal data, or when your personal data has been unlawfully processed. If you wish to request that your personal data be erased, please email us at customer.service@rocol.com. You can also opt out of having your email address used for promotional purposes by ITW SPRAYTEC . This opt-out does not apply to information provided to ITW SPRAYTEC as a result of a product order, warranty registration, product service experience, or other transactions.
Right to object.
In certain circumstances, you have the right to object to the processing of your personal data when, for example, your personal data is processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue processing your personal data, or if your data is processed for marketing purposes. If you wish to object to the processing of your personal data, please contact us at customer.service@rocol.com.
Right to restrict processing.
In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right exists, for example, when you have contested the accuracy of the personal data we hold about you and we are verifying the information, when you have objected to processing based on legitimate interests and we consider that there are overriding legitimate interests, or when the processing is unlawful and you choose to restrict processing instead of erasure. Please contact us at customer.service@rocol.com.
Right to data portability:
In certain circumstances, you have the right to request that some of your personal data be transmitted to you or to another data protection officer in a commonly used and machine-readable format. This right applies when you have provided us with your personal data and the processing is based on consent or the performance of a contract. If you wish to request that your personal data be ported to you, please email us at customer.service@rocol.com.
Revocation of Consent:
When we process personal data based on consent, individuals have the right to revoke their consent at any time. To revoke your consent to our processing of your personal data, please email us at customer.service@rocol.com or, to unsubscribe from the ITW SPRAYTEC mailing list , please click the unsubscribe link in the email you receive from us.
Please note that the GDPR provides for exceptions to these rights. If we are unable to fulfill your request due to an exception, we will explain why in our response.
HOW ITW SPRAYTEC PROTECTS YOUR INFORMATION
We store your personal data in secure data centers located in the European Union. We take reasonable measures to protect your personal data against loss or destruction. We also implement procedures to address any suspected data breach. We will notify you and the supervisory authority of a suspected data breach when we are legally required to do so.
If you have a username or password (or any other login credentials) that allows you to access certain services or parts of our website, you are required to keep that password confidential. We ask that you do not share your password with anyone.
The secure server encrypts all sensitive information you submit before it is sent to us. We use both technical and procedural methods to maintain the integrity and security of our databases, including encryption for data transfer, firewalls, restricted data access, employee training, and other measures.
RETENTION OF PERSONAL DATA
ITW SPRAYTEC retains personal data collected on the website, directly from customers, suppliers or distributors for as long as necessary to provide the services, products and information you request or as permitted by applicable law.
Complaints
We hope you never have to, but if you wish to make a complaint about our use of your personal data, please email us detailing the reason for your complaint at data.protection@fluidseurope.com. We will investigate and respond to all complaints we receive.
You also have the right to lodge a complaint with your local data protection authority. For more information about your rights and how to lodge a complaint with the data protection authority, please visit your local data protection authority’s website.